Privacy Policy and Data Protection

Our Privacy Commitment

We are committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, and safeguard your data when you use our financial planning consultation services.

Your trust is essential to our business, and we maintain the highest standards of data protection and privacy compliance.

Information We Collect

We collect information necessary to provide effective financial planning consultation services

• Contact information including name, email, phone number, and address
• Financial information relevant to consultation services and planning goals
• Communication records and consultation notes for service delivery
• Website usage data and technical information for service improvement

How We Use Your Information

Your personal information is used exclusively to provide and improve our consultation services

• Providing personalized financial planning consultation and analytical reviews
• Communicating about services, appointments, and important updates
• Improving our services based on client feedback and usage patterns
• Complying with legal and regulatory requirements in Malaysia

Legal Basis for Processing

We process your personal data based on the following legal foundations

Primary Legal Basis: We process your data based on consent for consultation services and legitimate interest for service improvement and communication

This ensures we can provide effective consultation services while respecting your privacy rights and maintaining compliance with Malaysian data protection laws.

Data Sharing and Disclosure

We limit data sharing to essential circumstances and trusted partners

• With your explicit consent for specific consultation purposes
• When required by Malaysian law or regulatory authorities
• With service providers who assist in delivering our consultation services

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.

These include encrypted data transmission, secure server storage, access controls, and regular security assessments to maintain the highest protection standards.

Your Privacy Rights

You have important rights regarding your personal data under Malaysian and international privacy laws

• Access your personal data and understand how it's processed
• Request corrections to inaccurate or incomplete information
• Request deletion of your data when no longer needed for services
• Object to certain types of data processing
• Withdraw consent for data processing at any time

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and provide better services

Data Retention Period

We retain your personal information only as long as necessary to provide services and comply with legal obligations.

Typically, client data is retained for 7 years after the end of our consultation relationship, in accordance with Malaysian financial service regulations.

Protection of Minors

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

18+ only

Privacy Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to clients directly.

This privacy policy was last updated on August 6, 2025

Privacy Questions and Concerns

If you have questions about this privacy policy or want to exercise your privacy rights, please contact our privacy team at info@lunarexovia.com or use the form below.